Delivery Information
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 2-3 business days. • Express Delivery: Typically arrives within 1-2 business days. • DHL Express International Delivery:
How much does shipping cost?
We are pleased to offer our UK customers a straightforward and cost-effective delivery policy:. Free standard delivery for overs over £60. Regardless of your order total, our delivery pricing remains consistent, ensuring transparency and simplicity i
My order was marked delivered but it’s not here!
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the shi
What happens if my package is lost or arrives in a damaged state?
At STB, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. Or call us o
Do I have to pay duty & tax?
Duty & Tax. For all countries outside of the UK, please consult your local customs and excise authority. Kindly take note, all duty and tax related charges are to be borne by the recipient strictly. If you fail to make payment and your package is con
Additional Delivery Information
Please be aware that all delivery time frames for Standard, Express, and Next Day Delivery through Royal Mail / DPD are estimated services and transit times may vary. Orders using Special Delivery must be placed before 4:30pm for guaranteed next day
Do I have to sign for the delivery when it arrives?
It all depends on the item you are purchasing. Generally, more expensive items usually require a signature.
What happens if there’s no-one in when my parcel is delivered?
If your item was sent via Royal Mail, you should have been left a "red" card. You may rearrange a delivery date, collect from your post office or collect from your local sorting office. You will need to follow the instructions left on the calling c