Returns Information
When will I get my refund?
Once we receive your return and inspect the items, we will process your refund as soon as possible. Please allow 7-10 business days for us to receive, process and refund your order. Once your refund has been processed please allow up to 2 days for th
How do I make a return (UK)?
1. Returns WindowYou have 30 days from the date of delivery to return any unwanted goods to us. Please note that this returns window is final and any conflicting policies from your courier will not be considered.2. Returns LabelTo make your return p
International Returns
International Returns. Returns. All returns must be made within 30 days from the date of receiving the goods. All items being returned must be unworn and in their original, undamaged packaging. All items being returned from outside of the United King
Returns Policy
You have 30 days from the date of delivery to return any unwanted goods to us. Please note that this returns window is final and any conflicting policies from your courier will not be considered. As per policy, we cannot accept back returned parcels
How do I make an exchange?
To return an item, please use our Returns Portal by selecting the "Return" option at the top of our Help Centre page. You can also start this from our easy to use 'Track and Manage order' tool found in our live chat on the website. You'll also have t
Rejected returns
All of the following will be held in our warehouse for 30 days before being disposed of:. We will always attempt to establish contact with the customer in these cases, with a view to returning the item to them if such a course of action is reasonable
I want to return but I don't have the original packaging/box
If the original box or bag of a returned item is damaged (excluding transit damage) or missing, a 20% restocking fee will be deducted from the refund. This includes any adhesive labels stuck onto the box, such as the dispatch note. Please note: This
Faulty items
Faulty Items. All goods which are suspected to be faulty should be reported to our Customer Services team at [email protected]. Please include images of the fault. Please do not continue to wear the item or attempt to repair it as this may invalidate your
How much does it cost to return?
There is a £2.99 charge for using our returns label. This will not be charged upfront, but will be deducted from the total of your refund. We do offer one free exchange per order and the return will not be charged.
Can I change my store credit for a refund?
If you selected a store credit through our returns portal and would now like to change this to a refund, please contact our Customer Service team within 28 days of the store credit being issued. Requests made outside of this timeframe cannot be proce