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We hope none of our customers ever feel the need to make a formal complaint. &#xA0;However, we realise there are occasions where you may feel the need to raise your concerns regarding a product you purchased or the service you received. &#xA0; Please email your complaint to <a data-fr-linked="true" href="mailto:cs@stb.co.uk">cs@stb.co.uk</a>.&#xA0;Please address this as, Complaint F.A.O management.&#xA0; &#xA0;A senior manager will respond to your comments within 3 working days.

We hope none of our customers ever feel the need to make a formal complaint.  However, we realise there are occasions where you may feel the need to raise your concerns regarding a product you purchased or the service you received. Please email your

How can I make a complaint?

Additional Information

How do I track my order?

How do I cancel my order?

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

Is VAT included in the prices?

What will happen when I place my order online?

What if I have a problem placing my order online or I’m not sure it’s gone through?

Can I have my order delivered to an address other than my home address, such as work or a friend’s?

Order Information

How long does delivery take?

How much does shipping cost?

My order was marked delivered but it’s not here!

What happens if my package is lost or arrives in a damaged state?

Do I have to pay duty & tax?

Additional Delivery Information

Do I have to sign for the delivery when it arrives?

What happens if there’s no-one in when my parcel is delivered?

Delivery Information

When will I get my refund?

How do I make a return (UK)?

International Returns

Returns Policy

How do I make an exchange?

Rejected returns

I want to return but I don't have the original packaging/box

Faulty items

How much does it cost to return?

Can I change my store credit for a refund?

Returns Information

Return to Sender

What is your opening hours?

Do you deliver worldwide?

Is it safe to enter my payment information online at STB?

Who are you?

Safety Classifications

Safety Features:

Do you have a size guide?

Product Information

Do I need a trade account to order?

How do I request a quote?

How do I register for a trade account?

Trade accounts

How can I make a complaint?Updated 4 months ago