Return To Sender. In the event that your item is returned to sender prior to delivery, a £5 charge will apply. Depending on the reason for return, we may be able to take a £5 payment and resend the item to you. Alternatively, we would need to refund

Return To Sender<div data-accordeon-content-wrap><div data-accordeon-content>In&#xA0;the event that your item is returned to sender prior to delivery, a &#xA3;5 charge will apply. Depending on the reason for return, we may be able to take a &#xA3;5 payment and resend the item to you. Alternatively, we would need to refund the order with a &#xA3;5 deduction once it is delivered back to us.&#xA0; When we receive the item back, we will send an email asking you to contact us about the problem. If we do not hear back from you within 14 days of the email being sent, we will process a refund with the &#xA3;5 deduction applied. Please be aware that we are unable to keep stock on hold, so all items which are returned to sender will be returned to stock immediately upon receipt back.&#xA0; In the event that the item is returned to sender due to carrier error, then we will waive the &#xA3;5 fee.&#xA0;All of the following will be held in our warehouse for 30 days before being disposed of:<ul><li>Returned items for which the buyer cannot be identified</li><li>Items returned in a worn/unacceptable condition</li><li>Items incorrectly sent to us</li><li>Items not eligible to be returned</li><li>Returned items relating to a fault complaint, but for which we have not been able to confirm a fault.&#xA0;</li></ul>We will always attempt to establish contact with the customer in these cases, with a view to returning the item to them if such a course of action is reasonable or applicable to the situation.&#xA0; We may request payment for the postage cost before we send the item. We will only dispose of the item as a last resort, if no contact can be made or other solution reached.&#xA0;</div></div>

Return to Sender

Office Opening Hours. Our office is open Monday to Friday, from 9:30 a.m. to 2:30 p.m., excluding bank holidays. If you contact our customer service team via chat or email outside of these hours, we will do our best to respond as soon as possible onc

Office Opening Hours Our office is open Monday to Friday, from 9:30 a.m. to 2:30 p.m., excluding bank holidays. If you contact our customer service team via chat or email outside of these hours, we will do our best to respond as soon as possible once we reopen.

What is your opening hours?

We deliver to over 40 countries around the world and hope to add more soon.  If you cannot find your country listed at checkout, please email us and we will let you know if your country can be added.

We deliver to over 40 countries around the world and hope to add more soon. &#xA0;If you cannot find your country listed at checkout, please email us and we will let you know if your country can be added.

Do you deliver worldwide?

We’ve taken every possible step to make our site as secure as possible for your peace of mind. We use the very latest SSL encryption technology when taking your payment details and we take the security of your personal data very seriously.  As a busi

<section id="isPasted">We&#x2019;ve taken every possible step to make our site as secure as possible for your peace of mind. We use the very latest SSL encryption technology when taking your payment details and we take the security of your personal data very seriously. &#xA0;As a business, we are fully compliant with PCI regulations to ensure your payment details are never compromised.</section><section><h2 id> </h2></section>

Is it safe to enter my payment information online at STB?

STB is a trademark of WBYS Ltd.  We are an established independent retailer of shoes and accessories.  We have several websites associated with the sale of footwear and accessories. Our registered company number is 09415947 .  Our VAT number is GB205

STB&#xA0;is a trademark of WBYS Ltd. &#xA0;We are an established independent retailer of shoes and accessories. &#xA0;We have several websites associated with the sale of footwear and accessories.Our registered company number is 09415947 . &#xA0;Our VAT number is GB205921233.Our registered office is 50 Woodgate, Leicester, LE3 5GF. &#xA0;This is not our correspondence address. &#xA0;Please do not send any documentation or returns to this address.

Who are you?

We hope none of our customers ever feel the need to make a formal complaint.  However, we realise there are occasions where you may feel the need to raise your concerns regarding a product you purchased or the service you received. Please email your

We hope none of our customers ever feel the need to make a formal complaint. &#xA0;However, we realise there are occasions where you may feel the need to raise your concerns regarding a product you purchased or the service you received. &#xA0; Please email your complaint to <a data-fr-linked="true" href="mailto:cs@stb.co.uk">cs@stb.co.uk</a>.&#xA0;Please address this as, Complaint F.A.O management.&#xA0; &#xA0;A senior manager will respond to your comments within 3 working days.

How can I make a complaint?

Fill in our contact form & our team will be back with you as soon as possible to help.

Our phone lines are open 9.30am-14.30pm Mon-Fri - excluding bank holidays