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If you receive an order confirmation email then your order has gone through successfully. If you did not select the size required or selected the wrong size, please contact us ASAP.If you aren&apos;t sure or need some help, contact Customer Services. &#xA0;If you are having general problems ordering online or do not wish to enter your card details online, you may call us on&#xA0;0116 326 1099 and we will be pleased to help.

If you receive an order confirmation email then your order has gone through successfully. If you did not select the size required or selected the wrong size, please contact us ASAP. If you aren't sure or need some help, contact Customer Services.  If

What if I have a problem placing my order online or I’m not sure it’s gone through?

Order Information

How do I track my order?

How do I cancel my order?

Can I edit or add anything to my order?

What do I do if I receive the wrong item in my order?

Is VAT included in the prices?

What will happen when I place my order online?

Can I have my order delivered to an address other than my home address, such as work or a friend’s?

How long does delivery take?

How much does shipping cost?

My order was marked delivered but it’s not here!

What happens if my package is lost or arrives in a damaged state?

Do I have to pay duty & tax?

Additional Delivery Information

Do I have to sign for the delivery when it arrives?

What happens if there’s no-one in when my parcel is delivered?

Delivery Information

When will I get my refund?

How do I make a return (UK)?

International Returns

Returns Policy

How do I make an exchange?

Rejected returns

I want to return but I don't have the original packaging/box

Faulty items

How much does it cost to return?

Can I change my store credit for a refund?

Returns Information

Return to Sender

What is your opening hours?

Do you deliver worldwide?

Is it safe to enter my payment information online at STB?

Who are you?

How can I make a complaint?

Additional Information

Safety Classifications

Safety Features:

Do you have a size guide?

Product Information

Do I need a trade account to order?

How do I request a quote?

How do I register for a trade account?

Trade accounts

What if I have a problem placing my order online or I’m not sure it’s gone through?Updated 4 months ago