Order Information
How do I track my order?
You can easily track and manage your order using our convenient tracking tool, available at the top of our Help Centre page or through our live chat service on the website. Simply log in with your email to get started. Alternatively, you can use the
How do I cancel my order?
If you wish to cancel your order please contact our customer service team at [email protected] or call us on 0116 326 1099 . Please include your order number and the reason for cancellation in your message. Orders can only be cancelled before they have b
Can I edit or add anything to my order?
If your order hasn’t been dispatched yet, we’ll do our best to assist you. Please get in touch with our Customer Service team as soon as possible using the contact details found at the bottom of our Help Centre page.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance at [email protected]. Include a photo of the item received and the name of the missing item(s). Please double-check
Is VAT included in the prices?
The prices displayed on our website are exclusive of VAT, which will be calculated and added at checkout. In certain cases, VAT may not apply. This depends on factors such as the type of product purchased.
What will happen when I place my order online?
When you’ve placed your order, you’ll get emails at each of the following stages:
What if I have a problem placing my order online or I’m not sure it’s gone through?
If you receive an order confirmation email then your order has gone through successfully. If you did not select the size required or selected the wrong size, please contact us ASAP. If you aren't sure or need some help, contact Customer Services. If
Can I have my order delivered to an address other than my home address, such as work or a friend’s?
Yes, you can ask for your order to be delivered to an address that is different to your home address when you go through the checkout process. Please ensure your "billing address" is the same address as to which your payment card is registered. We re